Privacy Policy
Last updated: 15 October 2026
Palm & Pine Holiday Lighting ("we", "us") installs seasonal holiday lighting for homes in the Jacksonville, Florida area. This policy explains what information we collect, why we collect it, and what you can ask us to do with it.
Information we collect
We only collect what we need to quote and deliver the work:
- Contact details you give us — your name, phone number and email address.
- Property details — the service address, the rooflines and features you want lit, gate and access notes, and photographs of the property taken in the course of quoting, installing or servicing your display.
- Job and payment records — quotes, invoices, deposits and payments. Card payments are handled by our payment processor; we do not store full card numbers.
- Basic website information — the pages you visit and how you arrived, used to understand which advertising works. This includes advertising and analytics cookies, such as the Meta (Facebook) pixel, which tells us that someone who saw one of our advertisements later asked us for a quote. It does not tell us who you are, and we do not use it to build a profile of you. You can block these cookies in your browser settings without affecting the quote form.
How we use it
- To prepare and send your quote and design.
- To schedule, install, service, take down and store your display.
- To contact you about your job, including service visits and weather changes.
- To contact you ahead of the following season about renewing, if you are an existing customer.
- To keep the records a business is required to keep, including for tax.
Text messages
We do not sell, rent or share your mobile phone number or your text message consent with any third party for their own marketing purposes. Mobile opt-in information is never shared with third parties or affiliates for marketing.
If you check the consent box on our quote form, or otherwise agree, you consent to receive text messages from Palm & Pine Holiday Lighting at the number you gave us. These messages relate to your quote, your appointment, service visits and your account.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.
Reply STOP at any time to stop receiving messages, or HELP for help. You can also ask us to stop by calling or emailing us using the details below. We honour opt-out requests promptly.
Carriers are not liable for delayed or undelivered messages.
We send quotes, invoices and job information by email. If we send you seasonal or promotional email, every message carries an unsubscribe link, and unsubscribing stops the marketing email without affecting messages about work we are actually doing for you.
Who else sees your information
We share information only with the service providers who help us run the business — our scheduling and invoicing software, our payment processor, our email and text messaging providers, and our accountant — and only to the extent they need it to do that work. We may also disclose information where the law requires it.
We do not sell your personal information.
Photographs of your home
We photograph and film the property before work begins to record its existing condition, during the work, and once the display is finished. By booking with us you agree that we may use those photographs and videos — including behind-the-scenes footage of our crew at work — on our website, in our advertising and on social media.
We never publish your street address or house number, we never say whose home it is, and we do not film inside your home. If anyone is visible in the footage we ask them first. If you would rather we did not use your home at all, tell us — before, during or after — and we will leave it out or take it down. That request costs you nothing and does not change your price.
How long we keep it
We keep customer and job records for as long as you are a customer and for as long afterwards as tax and legal requirements demand. You can ask us to delete information we are not required to keep.
Your choices
- Ask what we hold about you, and ask us to correct it.
- Ask us to delete what we are not required to keep.
- Stop text messages by replying STOP, or email at any time using the unsubscribe link.
Email or call us using the details below and we will deal with it.
Children
This site and our services are meant for adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy we will update the date at the top of this page.
Contact us
Palm & Pine Holiday Lighting
Jacksonville, Florida
Phone and text: (904) 574-5660
Email: hello@palmandpineholidaylighting.com